Introduction.

Rees Healthcare Limited is a newly established Company to provide domiciliary care and support services for all people with physical needs, learning disabilities, mental health needs and a variety of support. We will uphold to the social model in reducing barriers and promote the welfare of all our clients. We will also ensure that multidisciplinary and client-centred approach is held with our care and support plan to enable people with social, physical and mental challenges to remain in their communities.

Rees Healthcare strongly identifies with such key national legislation as the Care Act (2014), the Equality Act(2010) and the Mental Capacity Act (2005) and therefore adopts a flexible and individualized approach to provide support and care for all clients.

Our care and support plan will be focusing on incorporating client’s strengths, social networks and support systems in achieving individual outcomes.

Rees Healthcare holds strongly to an individualized, holistic and person-centred philosophy of service delivery and we will work with clients to ensure the following:

• Promote rights, opportunity, choice and wellbeing
• Inclusive care and support with commitment to client’s dignity and safety
• Respect and unconditional positive regard
• Provide personalized, compassionate and responsive care and support, that protects clients’ self-esteem
• Treating clients with humility and putting their best health and social interest first
• Person driven care and support taking into consideration client’s abilities, resources, preferences and expectations
• Giving active support to promoting the skills and independence of all clients
• Provide high quality, evidence-based care and support together with Clients’ and their families’ inputs to reach positive outcomes
• Facilitate social opportunities and relationships, build social networks and encourage family involvement in Clients’ care and support
• Encourage community participation

All employees will receive training in Rees Healthcare’s philosophy and approach to service delivery. Our services achievements will not be enough unless they are reflected in the development of independence, improved mental and physical health and total well-being of our service users.

Service Principles

It is our believe that people as much as possible, should be cared for in their own familiar surroundings i.e. homes and communities instead of hospitals and institutions. We therefore have a particular responsibility to abide by these principles by reflecting them in the planning, delivering and the dynamics of our services. These principles include the following:

• Support and care plans must be individualized, flexible and need-based to meet clients ever changing situations and circumstances.
• Services must be devoid of all forms of discriminations in order to meet the needs of clients regardless of age, gender, culture, religion, disability, health status, risk, ethnicity, belief, sexuality and self-expression.
• Basic human needs will be met and maintained as we strive to improve the quality of life of our clients.
• We will strive to develop therapeutic relationships with clients which will give them empowerment, self-esteem to boost their spirits in gaining meaningful independence.
• We shall commit to service user participation in the planning, delivery and evaluation of our services.
• We plan to achieve the highest quality in our service delivery and to satisfy and exceed the expectations of clients, carers/families, partners and stakeholders.
• We will use resources as efficiently and effectively as possible in order to achieve the best outcomes for service users.
• Our services will be ready accessible to all clients in a timely manner.
• Our services will be provided in a transparent and least restrictive as much as possible.
• Accuracy and clarity will be given due regard in our work with clients.
• Efficient and effective use of all available resources will be guiding our services to meet the individual needs of our clients.
• We will be accountable, honest and open in our relationships with clients, families, partners and all stakeholders.
• We will always respond positively to complaints and suggestions.
• We will deliver care and support with friendliness and understanding.
• Working as a team is very important to us and our drive to keep team members highly motivated and competent will be unabated. Effective recruitment, training and management processes shall deliver to us a well-grounded professional team.
• We shall keep learning and be keeping up to date with new ways in care and support including technology in planning and delivery of care for the betterment of our service users.
• We are strongly committed to working in partnership with clients, families/carers, stakeholders and other agencies to achieve a comprehensive and seamless service.