Aim and Objectives

• Provision of Individualized care and support
• Positively support and promote daily activity skills
• Create and support positive environment to encourage communication that delivers excellent care outcomes
• Encourage and promote independence and personal progress in a person-centered service care and support

On Call/Out of Hours Support

All services shall be based on a 24-hour care and support including emergency on call for continuous care for staff and clients. Manager shall be on duty also during Out of Hours every day of the week including weekends and bank holidays.

On-call services shall be staffed by appropriately qualified and experienced senior staff to advise on all issues within our care and support services.

When required the Emergency services like fire, ambulance or police, shall be contacted. Training in understanding the appropriate use of emergency services will be carried out for all staff. There will be regular consultations and contact with community services like the Community Mental Health Teams, social services, emergency duty team, NHS Direct, GP and others as required. Issues regarding vulnerable adults or children are immediately notified to the local authority.

Organization’s Strategic Visions

• Best and up to date quality of service provision and excellent customer care
• Caring, supportive, competent and well qualified workforce
• Maintain financial viability and stability to support our services
• Provide positive, safe, green environment for our clients and staff
• We will promote innovation and up to date technology in care provision and management
• Continuous learning and training for our workforce to develop professionally and personally for outstanding care skills and service outcomes.

Philosophy

All persons irrespective of their colour, religion, gender or disability shall be treated with dignity and respect based on the following:

• As an individual
• A valued member of our community with protection of all their rights
• Equal opportunities
• Given the space at all times to make individual choices about their life and lifestyle.
• Having the right to fully participate in community life.

Communication Strategies

Rees Healthcare is committed to empowering clients through appropriate and good communication strategies. By working closely with clients and their families to continuously promote effective methods of communication. Training will be made available for staff to enable them acquire skills to communicate in a positive and supportive way.

Support/care

Service users care plan shall be based on their individual needs and preferences, through assessments and reviews.

• Needs that cover daily activities of living, day to day tasks, personal care needs.
• Need for the administration and supervision of prescribed medication.
• Liaise with health, social and community facilities or agencies.

Complaints Procedure

Rees Healthcare’s primary aim to provide a service, which meets the needs of our service users. We are committed in reaching the highest standards of customer care. In order to achieve this, we will seek feedback from anyone who wants to contribute.

Failings in the service provision can also be identified and corrected through complaints and suggestions.

Our complaints policy is vital to quality of care. Service users, carers and others would be encouraged to use our procedure.

Safeguarding

Rees Healthcare is committed to safeguarding those we support. All staff will be attending Safeguarding training if not already done so, and shall receive supervision. Safeguarding and whistleblowing shall be regularly discussed in team meetings and in individual supervisions. Safeguarding training includes the following:

• Understanding your role and responsibilities to keep client and service users safe
• Our role within safeguarding procedure
• Duty of care and professional behaviour
• Understanding and identifying different forms of abuse
• Discussion of case studies and ways to reduce the likelihood of abuse
• Responding to suspected and disclosed abuse
• The value of positive support
• Rees Healthcare Limited’s policy for safeguarding vulnerable adults and how it affects our work.

All Service users, family members and carers will be provided with safeguarding information and the important areas discussed with them in care meeting.

Where there are concerns, we will always inform the local authority and utilize advocacy service.

Health & Safety

Rees Healthcare will ensure that staff members will comply with health and safety legislation, regulation, policies and procedures. We will ensure that staff have the necessary Personal Protective Equipment should these be required, particularly in the area of personal care. All staff members will attend Rees Healthcare’s relevant induction and refresher safety training. The training will include health and safety, moving and handling, first aid and food hygiene. Staff will also attend infection control training.

How to contact the local offices of the Care Quality Commission

Care Quality Commission
CQC
Citygate
Gallowgate, Newcastle
NE1 4PA
Tel: 03000616161
Email: enquiry@cqc.org.uk