Quality Statement

SAFE

Learning Culture.

Our driving force to successful quality care is safeness of our care and the safety of our clients. We shall ensure this by being proactive and positive in our care planning and delivery and maintaining a culture based on openness and honesty. Safety concerns will be listened to, safety events will be investigated and reported thoroughly, and any such experience shall form a base for lessons to be learnt to continually identify and embed good practices in care provision.

Safe systems, pathways and transitions.

We shall work with all stakeholders, our partners and clients to establish and maintain safe systems of care, in which safety is managed, monitored and assured. Continuity of care is vital in this regard and for the wellbeing of our clients. So we shall ensure good hand over and appropriate follow up when our clients move between different services.

Safeguarding.

Our work will be strongly guided by Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Regulation 13, on which our Safeguarding Policy is based. We will ensure that our Clients, their family and other carers understand what being safe means to them and the best way to achieve this. We shall focus on working with Clients all concern to deliver improved lives while protecting people’s right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We will make sure that all concerns are quickly and appropriately shared.

Involving people to manage risks.

To manage risk needs the involvement of all members of the multidisciplinary team and all stakeholders and to understand that managing risks requires holistic thinking and actions so that care needs can be met in a way that safety and supportive care assures clients independent living.

Safe environments.

We will actively look for and identify all potential risks and control them in the care environment. We shall make sure that equipment, facilities and technology do not pose harm to Clients but to support safe delivery of care.

Safe and effective staffing.

We shall ensure the quality and numbers of staffing in delivering safe and supportive care by engaging enough qualified, skilled and experienced people into our workforce, including giving effective support, supervision, continuous training and professional development. For all staff to work together effectively to provide safe care that meets people’s individual needs is paramount to us.

Infection prevention and control.

All the risks of infection will be continuously assessed, monitored and controlled at every point in care and support delivery. We will detect and control the risk of any infection spreading and share any concerns with appropriate agencies promptly.

Medicines optimization.

We will make sure that prescribed medicines and our medicines administration and treatments are safe and meet Client’s needs and capacities. Any preferences shall be referred to GP for the reason of appropriateness and safety. Clients will be informed if and when changes occur and will be involved in any planning to manage those changes.

EFFECTIVE

Assessing needs.

To maximize the effectiveness of Clients’ care and treatment we will be continuously assessing, reviewing and updating the implementation of their support with them in relation to their health, care, wellbeing and communication needs.

Delivering evidence-based care and treatment.

We plan and will deliver Clients’ care and treatment in consultation with them and their consent, including what is important and what matters to them. We will do this in line with legislation and current evidence-based good practice and standards.

How staff, teams and services work together.

We will work effectively across teams and services to support our Clients. We will ensure continuity of care by sharing appropriate care assessment and support needs when they move between different services.

Supporting people to live healthier lives.

We will support Clients to manage their health and wellbeing so that they can maximize their independence, choice and control. We will support them to live healthier lives and where possible, reduce their future needs for care and support.

Monitoring and improving outcomes.

We will routinely monitor and audit Clients’ care and treatment to continuously improve it. We will ensure that outcomes are positive and consistent, and that they meet both clinical expectations and Clients’ expectations.

Consent to care and treatment.

Clients’ right to consent to care and treatment is important in delivering successful care and we will tell our Clients about their rights regarding consent and respect, when we deliver person-centered care and treatment.

CARING

Kindness, compassion and dignity.

We will always treat our Clients with understanding, kindness, empathy and compassion and we will respect their privacy and dignity. We will also treat people we work with and across all services and agencies with respect, kindness and humility.

Treating Clients as individuals.

Independence, choice and control.

Responding to Clients’ immediate needs.

Workforce wellbeing and enablement.

RESPONSIVE

Client-centered care.

We will make sure that our Clients are at the center of the care and treatment we provide. Giving them choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.

Care provision, integrity, and continuity.

We understand the diverse health care needs of Clients and our local communities, so our care will be multidisciplinary, flexible and supports choice and continuity.

Providing information.

We will provide appropriate, accurate and up-to-date information to our Clients and care partners to enable us plan and deliver care tailored to individual needs.

Listening to and involving people.

We have complaint and suggestions system in place for both Clients and the public that may access our services making it easy to share feedback and ideas or raise complaints and give suggestions about their care, treatment and support. Clients and stakeholders will be consulted and be encouraged to take part in any decision that may lead to changes resulting from conversations with them. Any such changes will be communicated to them.

Equity in access.

We will make sure that everyone can access the care, support and treatment they need when they need it, in a non-discriminatory way.

Equity in experiences and outcomes.

We will actively seek out and listen to Clients and all stakeholders who are most likely to experience inequality in experience or outcomes. We will work with stakeholders to make necessary changes and to tailor our Clients’ care, support and treatment accordingly.

Planning for the future.

We will support clients to plan for important life changes, so they can have enough time to make informed decisions about their future, including at the end of their life. However, all employees and Directors of Rees Healthcare are strictly forbidden from involving themselves whatsoever in any decision regarding Clients personal affairs particularly Client’s WILL.

WELL-LED

Shared direction and culture.

We have a shared vision, strategy and culture for our services to make a difference in the lives of our Clients and also for us to gain more knowledge, skills and experience in the process. This is based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and our communities in order to meet these needs when presented.

Capable, compassionate and inclusive leaders.

We are led by a Director who is a trained Psychiatric Nurse with a Degree in Health Science and Masters in Social Policy and Administration. His first and Second Degrees’ researches covered community care. He has set up inclusive leadership at all levels who understand the context in which we must deliver care, treatment and support and that which embody the culture and values we espouse to. They have the skills, knowledge, experience and credibility to lead effectively. They do so with integrity, openness and honesty.

Freedom to speak up.

Freedom to speak and speak freely without any fear recrimination or consequences for both our Clients and workforce is key to us fostering positive culture where people feel that they can speak up and that their voice will be heard.

Workforce equality, diversity and inclusion.

We shall serve communities which are diverse, we therefore value diversity in our workforce and will work towards an inclusive and fair culture by improving equality and equity for people who work for and with us.

Governance, management and sustainability.

We have clear responsibilities, roles, systems of accountability and good governance. We will use these to manage and deliver good quality, sustainable and Client-centered care, treatment and support. We will act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate.

Partnerships and innovation.

We understand our duty to collaborate and work in partnership with other agencies and professionals, for our services to work seamlessly for our Clients. We will share information and learning with partners and collaborate for improvement.

Learning improvement and innovation.

We are focusing on continuous learning, innovation and will deliver improvements that will be needed within our Company and the local system. We will encourage creative ways of delivering equality of experience, outcome and quality of life for our Clients. We will actively contribute to safe, effective practice and research in all areas of our work.

Environmental sustainability – sustainable development.

We understand any negative impact of our activities on the environment and we strive to make a positive contribution in reducing it and support people to do the same. We shall endeavor to be paperless in our work as much as possible, engage with technology more, reduce the consumption of water and electricity.